1. Introduction
Al Samar Home Service appreciates your business and trust. We are a UAE, Ajman based service provider, dedicated to offering high-quality handyman and maintenance solutions. Please read this Privacy Policy to understand how we handle your information in order to provide our services efficiently.
2. Data Collected
Data Storage & Security We operate locally in Algeria street. Your data is securely stored in our office records. We take all necessary precautions to ensure your personal information is protected and strictly used only for business purposes.
Client Contact Information (Registration Data) When you contact us for a service or request a quote, we collect your Name, Home/Office Address, Phone Number, and Email Address. This information is required to:
- Visit your location for repairs or inspection.
- Send you quotes and invoices.
- Communicate regarding appointment times.
You can request to see, edit, or delete your personal contact information from our records at any time by contacting us directly.
Service & Job History (Purchase Data) To provide consistent service and warranty support, we keep a record of the services provided to you, dates of service, invoices, and payment history. We do not store “purchase codes” like software companies; instead, we store your Job History. This allows us to track past repairs, honor warranties, and provide better follow-up services if you need us again.
Support & Service Requests
Service Inquiries If you have registered on our website or contacted us for a repair job, we store your inquiry details to assist you efficiently. Unlike software companies that use “ticketing systems,” we manage your requests via [Phone / WhatsApp / Email]. Only the data you explicitly provide (like the issue description and photos of the damage) is stored to help our team prepare for the job.
Reviews & Feedback
When you leave a review or testimonial on our website, we collect the data shown in the feedback form (such as your Name and Review text) to display on our site. We may also collect basic data like your IP address to prevent spam reviews.
Website Analytics Google Analytics
We use Google Analytics on our site to understand how customers find our local business (e.g., searching for “Handyman in [City Name]”). This reporting is anonymous—no personalized data (like your name or address) is stored in this system. It simply helps us improve our website to serve you better. If you prefer, you can opt-out using the Google Analytics Opt-out link.
Cases for Using the Personal Data
We use your personal information in the following cases to ensure high-quality service:
- Verification for Appointments: To confirm your identity and address before dispatching a technician to your property (for the safety of both our staff and clients).
- Providing Maintenance Services: To carry out the repair, installation, or maintenance work you have requested.
- Sending Important Updates: To inform you about appointment times (e.g., “Technician is on the way”), quote approvals, or changes to our business hours.
- Fraud Prevention & Security: To verify payments and prevent fake bookings or scams, ensuring secure transactions.
- Service Customization: To remember your property’s specific needs (e.g., past plumbing issues) so we can serve you better in the future.
- Administrative Efficiency: To guarantee that our scheduling, invoicing, and customer support functions run smoothly.
4. Cookies
What Are Cookies? This site uses cookies – small text files placed on your device to help the site provide a better user experience. In general, cookies are used to retain user preferences (like your location for service availability) and provide anonymous tracking data to applications like Google Analytics.
Cookies exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser settings.
Necessary Cookies (All Site Visitors)
- cfduid: Used by our security service (CloudFlare) to identify trusted web traffic and keep our site secure from bots. It does not store any personal user data.
- PHPSESSID: To identify your unique session on the website (e.g., ensuring your “Get a Quote” form doesn’t reset while you are typing).
5. Payment Information
Secure Transactions When you pay for our services (whether for a deposit or final invoice), we use third-party payment processors like [Tabby / Cash / Bank Transfer]. We do not store your credit card details on our own servers. All payment transactions are encrypted and processed through secure gateways to ensure your financial data is kept safe.
6.Service Imagery & Portfolio
Photos of Work (Before & After) During a service visit, our technicians may take photos of the repair area to document the work (e.g., “Before” and “After” photos).
- For Records: These photos are stored internally for proof of service and warranty purposes.
- For Marketing: We will never publish photos of your property on our website or social media without removing personal identifiers or obtaining your verbal/written consent first.
7.Sharing with Third Parties
Subcontractors & Partners In some cases, we may hire specialized subcontractors (e.g., a licensed electrician or plumber) to assist with your project. We only share the necessary details (Name, Address, and Job Description) with them to complete the work. All our partners are vetted and required to respect your privacy.
8.Data Retention
How Long We Keep Your Data We retain your personal information and service history for as long as necessary to:
- Fulfill the service requested.
- Comply with tax and accounting laws (usually invoices are kept for [5-7] years).
- Honor any warranty claims on our workmanship.
9.Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our business practices or laws. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.